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Business Management	Inks & Inkjets
Managed Print Solutions	Sales & Marketing
Service, Maintenance & Repair	Toner, Cartridge & Chip Technologies

CODE	COURSE
Business Management
S03	Building a Successful Ink and Toner Retail Store Bob Bloom
S14	Developing a Business Plan Bob Bloom
S23	Outsourcing in a Down Economy WooJin Kim
S25	Preparing for Change WooJin Kim
S26	Preparing Your Company For Sale Michael Dudek, Rich Wisniewski
S32	Turmoil in the Transportation Industry -- How Economic Conditions are Affecting Your Company's Bottom Line Phil Claghorn
S33	Using QuickBooks as an Integrated POS and Bookkeeping System for Retail Business Operations Bob Bloom, Jane Bloom
S34	What is Knowledge Management and What Can it Do For My Business? John Kepler III
S51	This Year's Big Events: Legal Issues, the Recession, Industry Challenges and Opportunities Tricia Judge
S52	An Introduction to STMC Certification Tricia Judge
S53	Standardized Test Methods Jim Martin
S56	Pre-Emptive Six Sigma Tools: Avoiding Those Pesky Unintended Consequences Janet Nelson
S61	Patent Infringement Defenses for the Aftermarket Roland Tong
S62	Sponsored Link Advertising and Trademark Infringement Dan DeCarlo
S63	Seven Key Trends Shaping the Consumables Industry During the Great Recession Charlie Brewer
S65	Current Status of the Aftermarket Industry in Russia Aydan Bekirov

CODE	COURSE
Inks & Inkjets
S19	Ink Pigment Laboratory Ben Lyles
S22	New Inkjet Technology Ben Lyles
S38	Five Biggest Challenges in Retail Inkjet Refilling Today Allen Luthy
S39	Advanced Introduction to Inkjet Technology Jie Wang
S50	Image Permanence, Inkjet Industry Status and How To Mazimize Image Life Al Lucas, Todd Lucas

CODE	COURSE
Managed Print Solutions
S01	A is for Asset Allocation Rob Gilbert
S06	Deal Crafting: You've Done the Assessment, Now What? Greg VanDeWalker
S17	How to Compete in the Crowded Print Space Tom McMenemy
S18	Identifying and Avoiding the Pitfalls of Managed Print Services Doug Johnson
S21	Managing Printing Environments (An Alternative to the Cost-Per-Page Model) Jason Armstrong
S30	The Foundations of MPS: Just in Time Supplies and Service Fulfillment Barney Kister
S31	Top 10 Mistakes Not to Make With Remote Monitoring Nick VonAhsen
S36	MPS Marketing: Taking a Green Approach Laura Kittner
S37	The MPS Dealership of the Future Norm McConkey
S54	The Truth and Nothing But the Truth - MPS Revealed Jim Phillips, Lon Price
S55	The Truth and Nothing But the Truth - MPS Revealed Jim Phillips, Lon Price
S58	The Integration of Sales and Marketing Ron Harris
S66	Your Risks of NOT Implementing a Managed Print Solution Gregg Mader

CODE	COURSE
Sales & Marketing
S15	Eight Reasons You Should Be Blogging and 12 Tips for Success Brad Roderick
S16	Financing 101: Increase Sales Through Leasing Greg VanDeWalker
S24	Panel: How to Sell Ink and Toner Cartridges Luke Goldberg, WooJin Kim
S28	Seven Steps of Sales Success Brad Roderick
S29	Successful E-Commerce Dimitris Constantinou
S35	Why Can't I Put the Dell Logo in My Window John Kepler III
S46	Search Engine Optimization Mark Walpole
S47	The Downturn: Adjusting Your Selling Strategy for Survival Scott Mackenzie
S48	Your Brand - Much More Than Marketing Scott Mackenzie
S49	The Evolution of Marketing Scott Mackenzie
S57	Customer Loyalty and Retention Janet Nelson

CODE	COURSE
Service, Maintenance & Repair
S20	Introduction to Plotter Repair and Maintenance Terry Meyers
S41	Service Talk - LJ 2400/P3005/M3027mfp/M3035mfp Series Steve Geishirt
S42	Servicing the LJ P4015/4014/4515 Steve Geishirt
S43	The Value of Training Your Service Techs Steve Geishirt
S44	PDI+ Certification Steve Geishirt
S45	Solutions to Laser Printer Failures - Interactive Ebben Joslin, Todd Mackoway

CODE	COURSE
Toner, Cartridge & Chip Technologies
S07	Demo Lab: Remanufacturing the HP P4014/P4015/P4515 Cartridge Tom DiPasquale
S04	Cartridge Chips Joe Cachia
S05	Common Cartridge Problems Tom DiPasquale
S08	Demo Lab: Remanufacturing the HP Color LaserJet CP2025 Cartridge Javier Gonzalez
S09	Demo Lab: Remanufacturing the HP Color LaserJet CP2025 Cartridge (Spanish) Javier Gonzalez
S10	Demo Lab: Remanufacturing the HP Color LaserJet CP3525 Cartridge Neil Robinson
S11	Demo Lab: Remanufacturing the HP Color LaserJet CP6015 Cartridge (Spanish) Javier Gonzalez
S12	Demo Lab: Remanufacturing the Lexmark E260, E360 and E460 Series Cartridges Mike Josiah
S13	Demo Lab: Remanufacturing the Lexmark T650 Series Cartridges Mike Josiah
S27	Demo Lab: Remanufacturing the HP Color LaserJet CP6015 Cartridge Javier Gonzalez
S59	Demo Lab - Building Color Quality: How Comprehensive Color Solutions Represent the Next Generation of Cartridge Quality Craig Rummler
S60	Demo Lab - Building Color Quality: How Comprehensive Color Solutions Represent the Next Generation of Cartridge Quality (Spanish) Gerardo Martinez
S64	Small Chips Reduce Large Remanufacturing Costs Li Ding
S40	Demo Lab: Aftermarket Color Theory: Meeting Today's Technological Challenges Will Niederstadt