Session Detail

The Value of Training Your Service Techs

Meeting Time(s):
· W3 Wednesday, August 19th, 2009 From 4:00 PM—5:00 PM

Description:
People talk about the value of training, but struggle to find the time. Often service techs stumble through learning new equipment on their own. It's too easy to get used to the get-by solution and not know what you're missing. Meanwhile, others are strongly investing in training and preparing for when the economy does turn so they can seriously grow revenue and market share. What does the second group know that the first group does not? This seminar will address the value of training and how it can improve techs and service calls, which provides you with a return on investment. We'll also look at the many training products out there - which are really helpful and which are more likely a waste of time.